FREQUENTLY ASKED QUESTIONS
How can we help you?
Europe, USA, UK & Australia
Find answers about pricing, channels, devices, refunds, and 24/7 support.
Still need help? WhatsApp +212 638-212989
All
Pricing
Channels
Devices
Refunds
Support
📞 24/7: +212 638-212989
💳 Pricing: €12.99/mo
📺 Channels: 50,000+
🎬 Movies: 120,000+
📱 Devices: All supported
Is MY 8K GOLD available in Europe, USA, UK, and Australia?
Yes, absolutely. MY 8K GOLD is specifically optimized for Europe, United States, United Kingdom, and Australia. We have dedicated servers in each region to ensure ultra-fast 8K streaming. Subscribers from London, New York, Sydney, Berlin, Paris, and beyond enjoy the same gold experience.
What are your subscription prices?
1 month: €12.99 | 6 months: €49.99 (€8.33/mo) | 12 months: €79.99 (€6.66/mo). All plans include 50,000+ channels and 120,000+ VOD. We accept PayPal, credit card, and crypto.
Do you offer discounts for longer subscriptions?
Yes! Our 6-month plan saves you 35% compared to monthly, and our 12-month plan saves you 50%. That's just €6.66 per month for the full gold experience.
Is there a free trial?
Yes, 6-hour free trial with full access to all channels and VOD. No payment required. Just WhatsApp +212 638-212989 and ask for your test account.
How many live TV channels do you offer?
50,000+ live TV channels from Europe, USA, UK, Australia, and 100+ countries. This includes sports, news, entertainment, kids, music, and international channels.
How many movies and series are available?
120,000+ movies and 80,000+ TV series in 8K/4K/HD. We add 500+ new titles every week, including the latest Hollywood blockbusters and international hits.
Do you have sports channels?
Yes, all major sports. NFL, NBA, MLB, NHL, Premier League, LaLiga, Bundesliga, Serie A, F1, UFC, WWE, cricket, rugby, tennis grand slams, and more. Includes PPV events.
Do you have news channels from my country?
Absolutely. We carry local news from every European country, all major US networks (CNN, FOX, MSNBC), UK (BBC, Sky News), Australia (ABC, Sky News AU), and 100+ countries.
Which devices are supported?
All major devices: Smart TVs (Samsung, LG, Sony), Amazon Firestick, Android TV boxes, MAG, iOS (iPhone/iPad), Android phones/tablets, Windows/Mac computers, and Formuler. We provide M3U links and dedicated apps.
What internet speed do I need for 8K?
For 8K streaming, we recommend 25 Mbps or higher. For 4K, 15 Mbps is sufficient. Our adaptive streaming ensures smooth playback even on slower connections.
How do I set up MY 8K GOLD?
After payment, you'll receive M3U link and login credentials via WhatsApp/email. Use any IPTV app (TiviMate, IPTV Smarters, etc.) or our recommended apps. Setup takes < 5 minutes. We provide step-by-step guidance.
Can I use it on multiple devices?
Yes. 1-month plan: 1 connection. 6-month plan: 2 connections. 12-month plan: 3 connections. You can use different devices simultaneously.
How do I contact support?
24/7 WhatsApp support: +212 638-212989 (average reply < 2 minutes). Email: support@my8kgold.com. We also have live chat on our website.
What are your support hours?
24 hours a day, 7 days a week, 365 days a year. Our gold support team is always available via WhatsApp.
What is your refund policy?
7-day money-back guarantee for all plans. If you're not satisfied, contact us within 7 days for a full refund. No questions asked.
What payment methods do you accept?
We accept PayPal, credit/debit cards (Visa, Mastercard, Amex), and cryptocurrencies (Bitcoin, Ethereum, USDT). All payments are secure and encrypted.
Do you have servers in my region?
Yes. We have dedicated servers in Europe (London, Frankfurt, Amsterdam), USA (New York, Los Angeles), UK (London), and Australia (Sydney) for optimal streaming speeds.
Is there any buffering?
99.99% uptime with anti-buffer technology. Our 10Gbps servers and CDN ensure smooth streaming. If you experience issues, our support team will optimize your connection.
Do you have subtitles and multi-audio?
Yes. Most movies and series include subtitles in multiple languages (English, French, German, Spanish, Italian, etc.) and multi-audio tracks where available.
Do you have kids content?
Yes, extensive kids section. Disney Channel, Cartoon Network, Nickelodeon, PBS Kids, and thousands of kids movies and series in 8K/4K.
Are there any ads?
No ads at all. MY 8K GOLD is a premium ad-free service. You enjoy uninterrupted streaming.